Your privacy is our priority. This document transparently explains how vcity44 collect, use, store, and protect your personal data in accordance with the Malaysian Personal Data Protection Act 2010.
Complying with
Malaysia's PDPA 2010256-bit SSL · Full Encryption
256-bit SSL encryption protects every transaction and personal data exchange on vcity44 at all times.
Vcity44 never sells or rents your personal data to any third party for marketing purposes.
You have the right to access, correct and delete your personal data from vcity44's systems at any time.
All data handling practices at vcity44 are in full compliance with Malaysia's Personal Data Protection Act 2010.
vcity44 ("we", "platform", "company") respects your privacy and is committed to protecting the personal data you share with us when using the vcity44.biz online entertainment platform and all related services. This Privacy Policy clearly and transparently explains how we handle your personal information.
This document has been prepared in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and internationally recognised best practices in data protection. By using the vcity44 platform, you agree to the data collection and usage practices described in this Privacy Policy.
Important: Please read this document carefully. If you do not agree with any part of this Privacy Policy, please discontinue your use of the vcity44 platform. By continuing to use our platform, you confirm your acceptance of this policy.
This Privacy Policy applies to all users who register an account on vcity44, visit our website without registering, use the vcity44 mobile app, or interact with us via email, live chat or other support channels.
Vcity44 collects various categories of personal data depending on how you interact with our platform. Below is a detailed explanation of the types of data we collect and why:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity | Full name, MyKad number, date of birth, gender | KYC identity verification, legal compliance |
| Contact | Email address, phone number, residential address | Account communications, security verification |
| Financial | Bank account number, e-wallet details (TNG, GrabPay, DuitNow), transaction records in RM | Deposit and withdrawal processing |
| KYC | MyKad copy, verification selfie, bank statement | Fraud prevention and AML compliance |
| Preferences | Language preference, favourite game types, notification settings | Personalising the user experience |
When you use the vcity44, our systems automatically record certain technical information required for the safe and efficient operation of the platform:
In certain cases, vcity44 may receive information about you from legitimate third-party sources, such as identity verification service providers, financial institutions during KYC checks, and e-wallet providers like Touch 'n Go or GrabPay for transaction verification.
Vcity44 uses your personal data only for purposes that are lawful, relevant, and proportionate. We do not use your data for purposes unrelated to the provision of platform services without your prior consent.
Note: vcity44 does not use your data for fully automated decision-making that materially affects you without human oversight, except where immediate security verification is required to protect your account.
Vcity44 processes your personal data on one or more lawful bases under Malaysia's Personal Data Protection Act 2010:
vcity44 does not sell, rent or transfer your personal data to third parties for their own marketing purposes. We share your data only in the following limited circumstances:
We share necessary data with trusted service providers who assist us in operating the platform, including:
All third parties are bound by strict confidentiality agreements and are only permitted to use your data for purposes specified by vcity44.
Vcity44 may disclose your personal data to Malaysian authorities if required to do so by law — for example, in response to a valid court order, a financial crime investigation, or an official request from a Malaysian law enforcement agency.
In the event that vcity44 is involved in a merger, acquisition or asset transfer, your personal data may be transferred as part of those assets. You will be notified in advance of any such transfer and of your rights in relation to it.
Our commitment: We have never sold and will never sell your personal data to data brokers, advertising companies, or any party seeking to commercially exploit your information without your consent.
Platform vcity44 using cookies and similar tracking technologies to enhance the user experience, maintain session security and analyse usage patterns. The following are the types of cookies we use:
| Cookie Type | Purpose | Duration | Can It Be Disabled? |
|---|---|---|---|
| Essential Cookies | Login session management, account security, and core platform functionality | Session only | No (required for the platform to function) |
| Preference Cookies | Saving your language settings, display preferences, and login details | 30 days | Yes |
| Analytics Cookies | Analysing how users interact with the platform for continuous improvement | 90 days | Yes |
| Security Cookies | Detecting suspicious login attempts, two-factor authentication and fraud prevention | 14 days | No (required for security) |
You may manage or delete non-essential cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the vcity44 platform and your gaming experience.
vcity44 implementing a range of robust technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction or accidental disclosure:
Important reminder: While we implement best-in-class protections on our end, the security of your account also depends on you. Do not share your password, use a strong and unique password, and enable two-factor authentication for maximum protection.
Vcity44 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable Malaysian law. Our data retention guidelines are as follows:
When your personal data is no longer required, vcity44 will securely delete or anonymise it using methods that ensure the data cannot be recovered. Should you request account deletion, we will process that request while retaining the minimum data required under Malaysian law.
As a user of the platform vcity44 as a data subject under Malaysia's Personal Data Protection Act 2010, you have important rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 business days.
If your data is inaccurate or incomplete, you have the right to request that vcity44 correct it promptly.
Under certain circumstances, you may request the deletion of personal data that is no longer needed for its original processing purpose.
You may withdraw consent for consent-based data processing at any time without affecting prior activity.
You may object to the processing of your data for direct marketing purposes or on the basis of legitimate interests under certain circumstances.
You have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia if you believe your privacy rights have been violated.
To exercise any of these rights, please contact our Privacy Officer at privacy@vcity44.biz by clearly stating your request. We will respond within 21 business days of receiving your request.
Platform vcity44 is intended exclusively for adults aged 18 and above. We do not knowingly collect, store, or process personal data of children under the age of 18.
If we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and suspend the account in question. If you become aware that a minor has registered on vcity44, please notify us immediately at support@vcity44.biz.
Platform vcity44 may contain links or integrations with third-party services, such as game providers, Malaysian e-wallet payment platforms or social media channels. Please note that the vcity44 Privacy Policy does not apply to those third-party websites or services.
Each third-party website operates under its own privacy policy, independent of vcity44. We encourage you to review the privacy policy of any third-party website you visit. vcity44 is not responsible for the privacy practices or content of such third-party websites.
Vcity44 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, updated legal requirements, or platform improvements. Any material changes will be communicated to you via:
Non-material changes may be made without specific notice, but the document's last-updated date will always reflect the current applicable version. We encourage you to review this Privacy Policy periodically.
Policy Archive: Previous versions of the vcity44 Privacy Policy are available upon request from our support team for reference purposes. The current version displayed on this page is the one in effect.
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data by vcity44, please contact our Privacy Officer through the following channels:
Our team will respond to privacy-related enquiries within 3 business days. For formal data subject rights requests, please allow up to 21 business days in accordance with PDPA 2010 requirements.
Applicable Law: This Privacy Policy is governed by the laws of Malaysia, in particular the Personal Data Protection Act 2010. Any disputes relating to privacy will be resolved under the jurisdiction of the relevant Malaysian courts.
The six data protection principles we uphold every day
Every bit of data transmitted between your device and vcity44's servers is encrypted with 256-bit SSL — the same standard used by Malaysia's leading banks.
Your data is stored on servers protected by multi-layered firewalls, strict access controls, and round-the-clock threat monitoring.
All vcity44 data handling processes are internally audited to ensure full compliance with the Malaysian Personal Data Protection Act 2010.
Your account control panel lets you view, update and manage your personal data and privacy settings at any time.
In the event of a data security incident, vcity44 is committed to notifying affected users within 72 hours, in line with industry best practices.
All privacy and data-related communications are handled in Bahasa Melayu by the vcity44 support team, who understand the Malaysian user context.
Register today and enjoy a safe, fair, and enjoyable gaming experience — backed by transparent data protection fully compliant with Malaysian law.
For users aged 18 and above only. Please gamble responsibly.